Refund policy

30-Day Money-Back Guarantee

We want you to feel confident about every StepKind order. If something isn't right, you have 30 days from delivery to return it for a refund.

How to return

Items must be unused, in the same condition you received them, and in the original packaging. To start a return, email support@stepkind.com with your order number and the reason for the return. We'll reply within 1 business day with instructions and the return address. Items sent back without a return request can't be accepted.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — no return shipping cost to you.

Return shipping

For change-of-mind returns, return shipping is paid by the customer and is non-refundable.

Hygiene items

For hygiene reasons, bathroom, toilet and personal-care items that have been used can't be returned unless they arrived damaged or defective.

Refunds

Once we receive and inspect your return, approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Bundles and kits

Kits can be returned in full for a full refund, or partly — in which case we refund the individual price of the returned items.

Cancellations

You can cancel free of charge before your order ships. Email us as soon as possible; once shipped, it's handled as a return.

Questions? support@stepkind.com