Shipping policy
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). You'll get a confirmation email when you order and a tracking email when it ships.
Delivery time
- Items in our US warehouse: 2–4 business days after shipping, via USPS or another US carrier.
- Items from international warehouses: 7–15 business days after shipping.
The delivery estimate for each item is shown on its product page. If your order includes items from different warehouses, they may arrive in separate packages. Delivery times are estimates and can be affected by carrier delays, weather or holidays.
Shipping costs
Shipping costs, if any, are shown at checkout before you pay.
Tracking
Your tracking number is emailed when your order ships. Tracking can take 1–3 business days to update after the label is created. You can also visit Track Your Order.
Where we ship
We currently ship to the United States only. We do not ship to P.O. boxes or APO/FPO addresses at this time.
Lost or delayed packages
If tracking hasn't updated for 7 days, or your order hasn't arrived within 10 business days (US warehouse) or 20 business days (international) of shipping, email support@stepkind.com. We'll investigate and send a replacement or refund if the package is lost.
Wrong address
Please check your address at checkout. We can only change it before the order ships.